Representative II-Customer Service-Contract (3 to 5 months)

SUMMARY Provides administrative assistance in the Customer Service Department which includes providing customer service duties to all accounts and administering customer complaints. ESSENTIAL DUTIES AND RESPONSIBILITIES

Establishes and processes domestic and export customer orders from receipt to delivery and inputs data into SAP. Communicate with the plant and sales personnel on product availability, shipment date and price. Coordinate all standard and emergency truck shipments to meet customer needs. Communicates daily by telephone and/or email with customers regarding placing orders and supplying information relative to their orders. Acts as liaison between sales and customers to ensure availability of product and validates plant production volume schedules. Coordinates and reviews customer credit status with credit analyst to prevent shipments to customers who are credit risks. Processes all documentation required for each shipment. Responsible for National and territory accounts. Monitor's the railcar movements, timely shipments and creates a weekly status report for key accounts. Work with sales and management on complaint resolution upon receipt from plant. Work with the Traffic department on delayed and lost railcars. Communicate issues to sales personnel for resolution. Go over forecasted orders against actual orders on the books with sales continuously throughout the month. Perform the primary thinking encompassed by this job description. Comply with all Company policies and procedures. Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams. Any additional responsibilities or tasks as assigned.

SUPERVISOR RESPONSIBILITIES None QUALIFICATIONS Must be computer literate and be able to operate multiple office machines. SAP experience preferred. Strong communications skills are required. Must be detailed oriented. Must be able to work in a pressured environment with rigid deadlines, and be willing to work overtime when required. EDUCATION and/or EXPERIENCE B. S. Degree preferred, with 3 years of customer service and/or marketing experience. Degree requirement may be waived with acceptable level of progressive experience in customer service and/or marketing. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel up to 10% including air travel or auto travel.