International Service Engineer

Oceaneering AGV Systems is a division of Oceaneering International with headquarters in the Netherlands. Globally active in the material handling industry, Oceaneering AGV Systems develops, produces and markets Automated Guided Vehicle Systems (AGVs), servicing industries including Automotive, Pharmaceutical, Entertainment, Electronics and Warehousing.

As an International Service Engineer you are part of the Service Team that consists of 8 Service Engineers and will be responsible for the installation and commissioning of new Oceaneering AGV systems at our client locations both home and abroad, as well as independently installing, repairing, expansion and assembling our AGV's.

You must have the flexibility to cover at least 75% travel throughout Europe to fulfill consignment services for our cutomers.

Essential Duties and Responsibilities include the following:-

You will be responsible for the independent installation and commissioning of new Oceaneering AGV systems at client locations globally You will be responsible for the independent installation, repair, expamsion and assembly of our AGVs, and, if necessary will assist in maintenance work on location. Excellent technical judgment, and appreciable independent evaluation, creativity, and latitude in providing solutions are expected. The use of software tools in setting of components abd adjustments in the FROG operating system plays an important role in supporting the customer. You should be comfortable making small system modifications such as changing parameters or installing software updates. During major/large projects you will work closely with Software Engineers and Project Managers. You will report and communicate customer requests to the responsible Account Manager within Oceaneering. You will be expeted to give regular status updates to both the customer and internal resources, and to complete service reports for customer visits. You must be customer service oriented with a strong ethos towards customer satisfaction. Level headed even under stress, proactive and a go-getter  

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Education and/or Experience

MBO level 4/HBO in mechatronics or electronics information technology or similar. As a minimum 3-5 years in service engineering or similar Knowledge and experience with PLC's or software controlled systems, as well as experience in set-up and configuration of electronic devices such as PLC's and computers Experience in technical support or application software Ability to provide solutions driven expertise Experience AGV's, robotics and/or commissioning of vehicles is a plus Language Skills

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Excellent communication skills both oral and written in Dutch, English and German are required

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have complete knowledge of Microsoft Word, Excel.

Essential Job Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.